Frequently Asked Questions

What products can you customize?

Pacific Podium Awards LTD. specializes in custom medals and award products for sporting events, tournaments, schools, clubs, community organizations, corporate programs, and other special events.

Customization options may include the medal shape, size, artwork, colours, plating, finish, ribbon, text, logo, packaging, and other details.

How do I request a quote?

Please complete the Request a Quote form on our website and provide as much information as possible, including:

- Product type;

- Estimated quantity;

- Preferred size and materials;

- Event date;

- Delivery location;

- Logo or artwork files; and

- Any design ideas or special requirements.

We will review the information and contact you with pricing or any additional questions.

Is there a minimum order quantity?

Minimum order quantities depend on the product, design, materials, and manufacturing requirements.

Please send us your desired quantity through the Request a Quote form, and we will confirm the available options.

Can you help create the design?

Yes. We can help turn your logo, sketch, reference image, or concept into a design suitable for production.

The amount of design assistance included and any additional design fees will be confirmed during the quotation process.

Which artwork files should I provide?

Vector files such as AI, EPS, SVG, or editable PDF files are preferred because they provide the best production quality.

High-resolution PNG, JPG, or PDF files may also be accepted. If your artwork needs to be redrawn or significantly adjusted, additional design charges may apply.

Please only submit artwork, logos, photographs, or trademarks that you own or have permission to use.

Will I receive a proof before production?

Yes. A digital proof will be provided for approval before production begins.

Please carefully review all spelling, dates, names, numbers, colours, dimensions, logo placement, ribbon details, and other specifications. Production will begin only after the proof has been approved and any required payment has been received.

Can I order a physical sample?

Physical samples or prototypes may be available depending on the product and project requirements.

Sample production and shipping may involve additional fees and may extend the overall timeline. Please mention your sample requirements when requesting a quote.

How long does production take?

Production time depends on the product, quantity, design complexity, materials, finishes, and current production schedule.

An estimated production and delivery timeline will be included with your quotation. Customers ordering for a specific event should contact us as early as possible.

Do you offer rush orders?

Rush service may be available depending on product type, quantity, production capacity, and delivery location.

Rush orders may include additional charges. Please provide your event date when requesting a quote so we can confirm whether the required schedule is possible.

How much does shipping cost?

Shipping costs depend on the order size, weight, destination, delivery method, and required delivery date.

Available shipping options and costs will be included in your quotation when applicable.

Do you ship outside British Columbia?

Shipping availability depends on the destination and order requirements. Please include the complete delivery city, province or state, postal or ZIP code, and country in your quote request so that we can review the available options.

International shipments may be subject to customs duties, brokerage fees, import taxes, or other government charges.

What payment methods do you accept?

Available payment methods and payment terms will be stated on your quotation or invoice.

A deposit or full payment may be required before design work or production begins. The remaining balance, if applicable, must be paid according to the invoice terms.

Can I change my order after approving the proof?

Please contact us immediately if you need to request a change.

Changes may be possible before production begins. After production has started, changes may not be possible and may result in additional costs or delays.

Can custom products be returned?

Because custom products are manufactured specifically for each customer, they generally cannot be returned or exchanged because of a change of mind or an error shown in an approved proof.

If an order arrives damaged, defective, incomplete, or materially different from the approved specifications, please contact us promptly with the order number and clear photographs. We will review the issue and determine an appropriate solution.

For additional details, please review our Shipping & Returns policy.

Will the finished product look exactly like the digital proof?

Digital proofs are intended to show the overall design and layout. Minor differences in colour, finish, texture, dimensions, weight, or appearance may occur because of screen settings, materials, lighting, and manufacturing processes.

Can I reorder a previous design?

In many cases, yes. Please provide your previous order information and let us know whether any details need to be changed.

Pricing, materials, production availability, and colours may differ from the original order, so a new quotation and proof approval may be required.

How can I contact Pacific Podium Awards?

Please use the contact form or Request a Quote form on our website.

Pacific Podium Awards LTD.

Website: www.pacificpodiumawards.com

Location: British Columbia, Canada